IsItUp Helpdesk

IsItUp helpdesk offers an ‘All Customer Service Conversations In One Place’, you may now manage support tickets from Email, Live Chat, Facebook, and twitter in one simple team helpdesk. Besides you can monitor all your support tickets, agents and their performance on your smartphone anytime and anywhere. Delivering personal support and amazing customer experience everywhere has never been easier.
IsItUp.Live is a simple customer service software made for online businesses. It integrates with online conversation channels such as Email, Live Chat, Twitter and Facebook.
Here are what you can do with IsItUp.Live:
• View and reply to your support tickets coming from Email, Live Chat, Twitter and Facebook -Wall post & Messenger.
• Change ticket attributes, like assign to teammates, add hashtags and transfer the ticket to another team.
• Leave internal/private note to your support tickets.
• Receive real time push notifications on ticket events.
• Real-time collision detection, you are able to see who is viewing the ticket you are currently working on.
For Managers and Admins level:
• Access analytics and reporting, such as ticket volume, team performance, and individual performance
• Switch to view support tickets in multiple team inboxes